Shipping Information

At DiOptika, we aim to dispatch your order as quickly and efficiently as possible. Here's what you can expect when placing an order with us:

Same-Day Dispatch

Orders placed before 12pm AEST on business days typically ship the same day, provided the item is in stock. You can check the stock availability on each product page.

Shipping Within Australia

  • Express Shipping: 1–2 business days (metro areas)

  • Standard Shipping: 2–6 business days (depending on location)

We offer automatic part-shipping within Australia if you order more than the available quantity. You’ll receive the in-stock items first, and the rest as soon as they’re ready — at no extra cost.

Shipping to New Zealand

  • Express Shipping: 2–4 business days

  • Standard Shipping: 6–10 business days

For orders with mixed availability, please contact us if you'd like to arrange part-shipping options to New Zealand.

International Shipping

  • Express International: Approximately 5–10 business days

  • Standard International: Approximately 15 business days

Shipping times vary by country and customs clearance. For international orders with back ordered items or custom requirements, please contact us to organise the best solution for your delivery.

Backorders & Availability

All product pages display stock status.
If you order more than the available quantity, we’ll notify you and:

  • In Australia: Ship available items immediately and the balance as soon as it’s ready.

  • International: Contact you directly to arrange a suitable shipping plan.

Need Help?

If you have urgent delivery needs or want to confirm stock before placing an order, our team is here to help. Call us on 1300 411 337 or contact us online.